Refund and Returns PolicyFebruary 19, 2023 2023-02-20 17:16
Refund and Returns Policy
GK Enterprises has a customer-friendly return policy aimed at ensuring customer satisfaction. The following is a brief overview of the return policy:
- Eligible products: Customers may return most new, unopened items within 15 days of delivery for a full refund. The item must be in its original packaging and in the same condition as when it was received.
- Non-returnable items: Certain items, such as custom-made products or perishable goods, are not eligible for return. Customers are advised to check the product description before making a purchase to determine if the item is eligible for return.
- Return process: To initiate a return, customers are required to contact GK Enterprises customer service for a return authorization number. The item must be returned in its original packaging, with all accessories and documentation, to the address provided by the customer service representative.
- Refunds: Refunds will be issued to the original method of payment within 14 business days of receiving the returned item. Shipping costs are not refundable.
- Damaged or defective items: If a customer receives a damaged or defective item, they should contact GK Enterprises customer service as soon as possible to initiate a return or exchange. The company will provide a replacement product or issue a refund, as appropriate.
GK Enterprises is committed to ensuring customer satisfaction, and their return policy is designed to make the process as easy and hassle-free as possible. If customers have any questions or concerns, they are encouraged to contact the company's customer service team for assistance.